Contact Us

We’re here to help—on the phone, via email, or in person!

By phone:

Technical Support Phone Hours
24 hours a day, 7 days a week

Customer Support Phone Hours
Monday – Friday: 7:00 a.m. to 8:00 p.m.
Saturday: 8:00 a.m. to 7:00 p.m.
Sunday: 9:00 a.m. to 2:00 p.m.

Special Holiday Hours:
Christmas Day: Closed
New Year’s Day: Closed


For general inquiries about Wave services, please submit a Customer Service Request Form.
For technical support for your Wave service, please submit a Technical Support Request Form.

In Person:

We have more than 25 local retail stores across our service areas in Washington, Oregon, and California. At these stores you can:

  • Speak with our knowledgeable staff about upgrading existing services or adding new ones
  • Pick up and return equipment
  • Make payments
  • Try before you buy with on-site service and product demonstrations

Payments Only Payment Only Locations
Retail Location Full Service Retail Locations