Agreements and Policies

Wave Broadband is proud of being an equal opportunity employer. The people at Wave are a key ingredient of our success. We enjoy working in an environment where innovation, diversity, trust, openness, and respect triumph. In this light, it is the policy of Wave Broadband to provide equal employment opportunity to all qualified individuals without regard to sex, race, religion, marital status, sexual orientation, age, national origin, color, veteran status, disability, or other status protected by applicable law.

In compliance with FCC regulations regarding Equal Employment Opportunity disclosures, you may view WaveDivision Holdings’s FCC EEO Public File Reports here:

Port Orchard, WA 2012-2013, 2011-2012, 2010-2011, 2009-2010, 2008-2009, 2007-2008, Form 396-C 2010-2011, Form 396-C 2011-2012, Form 396-C 2012-2013; La Conner, WA 2012-2013, 2011-2012, 2010-2011, 2009-2010, 2008-2009, 2007-2008, Form 396-C 2010-2011, , Form 396-C 2011-2012Form 396-C 2012-2013; Port Angeles, WA 2012-2013, 2011-2012, 2010-2011, 2009-2010, 2008-2009, 2007-2008, Form 396-C 2010-2011, Form 396-C 2011-2012, Form 396-C 2012-2013; Kirkland, WA 2012-2013, 2011-2012, 2010-2011, 2009-2010, 2008-2009, 2007-2008, Form 396-C 2010-2011, Form 396-C 2011-2012, Form 396-C 2012-2013; Seattle, WA 2012-2013, 2011-2012, Form 396-C 2011-2012, Form 396-C 2012-2013; Portland, OR 2012-2013, 2011-2012, 2010-2011, 2009-2010, 2008-2009, 2007-2008, Form 396-C 2010-2011, Form 396-C 2011-2012, Form 396-C 2012-2013; Concord, CA 2012-2013, 2011-2012, 2010-2011, 2009-2010, 2008-2009, 2007-2008, Form 396-C 2010-2011, Form 396-C 2011-2012, Form 396-C 2012-2013; San Mateo, CA 2012-2013, 2011-2012, 2010-2011, 2009-2010, 2008-2009, 2007-2008, Form 396-C 2010-2011, Form 396-C 2011-2012, Form 396-C 2012-2013; Rocklin, CA 2012-2013, 2011-2012, 2010-2011, 2009-2010, 2008-2009, 2007-2008, Form 396-C 2010-2011, Form 396-C 2011-2012, Form 396-C 2012-2013; West Sacramento, CA 2012-2013, 2011-2012, 2010-2011,2009-2010, 2008-2009, 2007-2008, Form 396-C 2010-2011, Form 396-C 2011-2012, Form 396-C 2012-2013.

To report an immediate technical issue regarding closed captioning, please call 1-866-928-3123 or submit a Technical Support Request online.

Designated agent to receive closed captioning complaints:

Jim Penney
Executive Vice President, Business and Legal Affairs
Wave Broadband
401 Kirkland Parkplace, Suite 500
Kirkland, WA 98033
(866) 505-3929
Email: closedcaptioningissues@wavebroadband.com

If you have any questions regarding Local Number Portability matters, please call 1-866-928-3123 or submit a Technical Support Request online.

For escalating a Local Number Portability issue, please contact, in order:

  1. Phone Support
    (425) 896-1919
    phonesupport@wavebroadband.com
  2. Kirstin Swanson
    (425) 896-1947
    kswanson@wavebroadband.com

California Civil Code Section 1798.83, also known as S.B. 27, allows our California customers to request certain information regarding our disclosures in the prior calendar year, if any, of personally identifiable information to third parties for their own direct marketing purposes. To make such a request, please contact us at either dvonmoritz@wavebroadband.com or Legal Dept., WaveDivision Holdings, LLC, 401 Kirkland Parkplace, Suite 500, Kirkland, WA 98033, and include your name and the address to which you would like us to respond. We will attempt to provide you with the requested information within thirty days of receipt.

TRS is a free service, available 24 hours a day, seven days a week, that enables people who have difficulty speaking or hearing to use a standard voice telephone. Callers can contact a TRS by dialing 711 from anywhere in the United States. All Wave phone service supports 711 dialing to access a TRS. The TRS service calls are facilitated by a communications assistant (CA) who serves as the “link” in the conversation between Wave and the customer.  All conversations occurring with the assistance of a CA are confidential and cannot be disclosed by the CA. In an emergency the caller should still call 911 for the fastest response of emergency personnel.
For more information regarding 711, visit www.fcc.gov/cgb/consumerfacts/711.html.

FCC rules require that IP-based phone providers remind you about these important 911 facts: Wave needs a correct service address to deliver your proper location information to E911. If you move phone equipment to a different address, call Wave at 1-866-928-3123. Wave Phone uses the electrical power in your home. You may not be able to make 911 calls if there is a power outage, network or other technical problems, or if your Wave Phone service is terminated or suspended. If you lose power, your telephony modem comes equipped with a battery back-up. Call Wave at 1-866-928-3123 if you have questions about your battery back-up or compatibility with emergency alert systems that use a phone line.

For more information visit Wave’s Network Management Practices page.

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