Wave Support and FAQs

Find common support topics for your Wave internet, TV, phone services here. Just click on the service you need help with below, and find common support topics and answers to frequently asked questions.

Issues with your service?

Trouble with your service? First step is to try rebooting your modem.

TV Support
Find answers to your questions regarding equipment, remote controls, the i-Guide, parental controls, DVRs, digital cable, HDTV service, and more!


Internet Support
Get help with setting up your home network, configuring your email account, testing your internet speed, and more!

Internet FAQs

Phone Support

Check out the calling features associated with your plan, find out more about our phone portal, learn how to set up your voicemail, and more!

Phone FAQs

Need assistance with your bill? Check out our comprehensive billing support section!
Billing FAQs

You can send your account questions to our Customer Support Team and your technical questions to our Technical Support Team. We’re always happy to help!