At Wave, we believe in providing the best value for the highest quality service, and when it comes to internet service, that means providing our customers with proactive and responsible management of our internet access networks.
All activity online is about transferring data. A web page is in essence a file, and when you visit a web page you are downloading that file, and everything included on the page, such as the pictures. You may also send/receive email, download files from the web, stream video, play games, or upload files.
Transferring data uses network bandwidth, the same network bandwidth that all users in your area use to access the internet. So if one user in your area uses 1000 times the bandwidth that everyone else does, any change this causes in network performance will affect all users on that network.
When a network’s usage is unbalanced, such as when a small percentage of the people on the network use a large percentage of the network’s bandwidth, then it takes additional resources to manage that network and to make sure that all users on the network can access the internet according to their service level.
That’s why we actively manage our networks, and continuously expand to add even more resources when needed.
By allocating bandwidth to each internet service account, and assessing a nominal fee for usage beyond that amount, we can optimize our resources accordingly.
Determining the data transfer allocation amount requires a balancing act between the needs of an individual’s use of the network and the requirements of maintaining a healthy, efficient network for all. We determined the data transfer allocation for each service level based on the overall bandwidth usage needed to optimize the network for all users, and we set the amount high enough that the vast majority of our users do not reach it.
Data transfer usage included with each level of internet service are as follows:
High Speed 10 100 GB
High Speed 50 100 GB
High Speed 100 400 GB
High Speed 250 500 GB
High Speed 500 1 TB
Gig Speed 2 TB
We set these data transfer allocations well above the monthly usage for the vast majority of our users.
Only our heaviest internet users will be affected by our data transfer policy.
If you exceed the included data transfer amount within the calendar month, you will be charged a data transfer fee. The fee is $5 for the first 1-25 GB over the usage amount included with your service level, and $5 more for each additional 1-25 GB over that.
For example, if the data transfer amount included with your account is 100 GB, and your use during the calendar month is 142 GB, then your Data Transfer Fee for that month will be $10.
There are also double data and unlimited data plans you can select to meet your needs each month that can help avoid monthly overage fees.
If your internet service is for a business or telecommuting from a home office, please contact our small business solutions team at 1-888-202-9820 to find out about higher capacity, business-class products available to you.
You can view your data transfer activity anytime within our Internet Account Manager at wavehome.com/iam. View your current month’s activity as well as your data transfer activity for the last two months, and sign up to receive email notifications if your data transfer usage approaches the amount included with your service level.
What counts toward your data transfer usage? All activity that takes place over your internet connection that involves data being transferred (downstream / downloading and upstream / uploading are aggregated for purposes of determining your consumption) during each calendar month.
Here are some things to keep in mind when considering your data usage:
- All devices in your home that utilize your internet connection, including laptops, desktops, gaming consoles or handheld devices, count towards your data transfer activity.
- If you have multiple internet users in your household using the same account, internet activity for all users is aggregated at the account level.
- If you use a wireless router in conjunction with your internet service and that connection is not properly secured, other users outside your household could be using the connection, adding to your data transfer usage.
- It’s possible for viruses or malware on your computer to cause activity that would add to your data transfer usage. Properly installed and regularly updated virus software should protect you from this possibility, in most cases.
In order to optimize your connection speed and your overall internet experience, remember to maintain your virus protection software, secure your home network, and make sure you have ample speed to accommodate all the users in your home.
Each internet activity is unique, but here are some average file sizes to give you an idea of what your data usage might be:
Average email: 59 KB
Average web page: 130 KB
Average song file: 4 MB
Average digital photo: 5 MB
Average standard def movie: 2 GB
Average hour of online gaming: 15-30 MB
If the amount of data transfer allocated to your account is 100 GB, then that would be equivalent to:
Sending/receiving 1,694,915 emails, or
Viewing 769,230 websites, or
Downloading 25,000 songs, or
Downloading 20,000 photos, or
Downloading 50 standard movies, or
Downloading 20 HD movies, or
Online gaming for 3,400 hours
In addition, you must ensure that your use does not improperly restrict, inhibit, disrupt, degrade or impede Wave’s ability to deliver the Service and monitor the HSD Service, backbone, network nodes, and/or other network services. Your use of excessive bandwidth (as determined by Wave) may result in the termination or suspension of your HSD Service, or require you to upgrade the HSD Service and/or pay additional fees if you wish to continue to use the HSD Service at higher bandwidth consumption levels.
You understand and agree that the actual throughput rate you may experience at any time will vary based on numerous factors, such as the condition of wiring at your location, computer configurations, Internet and network congestion and management, the time of day at which the HSD Service is used, and the website servers you access, among other factors.
Each tier of HSD Service includes an allotment of bandwidth consumption (downstream or downloading and upstream or uploading are aggregated for purposes of determining your consumption) that you may use during each calendar month at no additional charge. You agree that you will pay for additional bandwidth consumed beyond that allotment at the rates posted at wavebroadband.com. Unused bandwidth from your allotment expires at the end of your billing cycle and does not carry over to subsequent billing cycles.
You agree Wave may change these and other applicable limits or terms of any tiers by amending the prices, aspects and features of the HSD Service set forth at wavebroadband.com at any time and from time to time. Your continued use of the HSD Service will constitute acceptance of any new and revised limits and terms.
It is your responsibility to monitor and manage your bandwidth usage, which you may check using the online usage monitor available after logging into your account at wavehome.com/iam/.
If you still have questions, they may be answered in our Data Transfer FAQs.