Email Help

Once you have created a new Wave email account, use the information below to set up your email client software to receive and send messages using your new Wave email address.


    Incoming Settings (POP3):
    Server: mail.wavecable.com
    Username: your email address without “@wavecable.com”
    Password: your password
    Port: 110
    SSL: off
    Authentication: no

     

    Server: mail.wavecable.com
    Username: your email address without “@wavecable.com”
    Password: your password
    Port: 995
    SSL: on or off
    Authentication: no

     

    Outgoing Setting (SMTP)s:
    Server: mail.wavecable.com
    Username: (blank)
    Password: (blank)
    Port: 25
    SSL: off
    Authentication: no

    Note: You must be connected to a Wave network to use this port

    Server: mail.wavecable.com
    Username: (blank)
    Password: (blank)
    Port: 465
    SSL: on
    Authentication: yes, outgoing authentication

     

    Server: mail.wavecable.com
    Username: (blank)
    Password: (blank)
    Port: 537
    SSL: on
    Authentication: yes, outgoing authentication

    Note: Android phones require SSL to be disabled.

    Server: mail.wavecable.com
    Username: (blank)
    Password: (blank)
    Port: 587
    SSL: on or off
    Authentication: no

    Check your email online anytime, anywhere. View any emails on our mail servers, including new messages that have not yet been downloaded to your home or business computer. Just click on the link below that corresponds with your email address domain.

    For information regarding setting up your Webmail account, please see our Webmail Help Support page.

    Note: Wave will never request customer information be relayed via email, nor would we deactivate or otherwise alter an existing email account without written notification. If you receive an email that appears to come from Wave asking for your customer or personal information, it is likely a phishing scam. Please report the email using our online abuse form.

    In an effort to prevent abuse of our email server, customers are required to connect to our email server using secure “travel” settings when checking their email from a non-Wave internet connection. This usually happens when customers are out of town, or using their cell phone to check email remotely. Simply adjust your email program to the settings below:

    Travel Outgoing Settings

    (Use this when you are NOT on a Wave Broadband Internet connection):

    Server: mail.wavecable.com
    Username: your email address without “@wavecable.com”
    Password: your password
    Port: 537
    SSL: on